How do I schedule my first visit?
Send us an email or create an account by clicking here. After you set up your account and book the services you need, we will set up a Meet & Greet so that we can get to know each other prior to the first service. We will talk about your pet care needs and you can show us around your home. It is the perfect way to address all of your questions and get to know us before the first visit.
Do I need to give you a key?
If you use keys for entry to your home, we will need a key. Most clients allow us to keep keys in a secured location at the conclusion of services. If you require keys to be picked after the initial meeting or returned at the conclusion of service, there is a fee. You can opt to use a lockbox to eliminate trips to swap keys. If you have a keypad entry, you will just need to provide us with a code. We strongly suggest that if you use a keypad for entry to have another way for us to enter the home in the event that the keypad fails.
I live in a controlled access building or a gated community. How do you handle that?
We will arrange for an access card/fob pick up ahead of your first visit. We will leave your access card/fob in your unit on the last day of service. If your community use the ButterflyMX or Latch access systems, we will require the code in advance of your service.
How do you handle security systems?
If you use a security system for your home, we will need a code in order to arm and disarm the system in advance of the first visit.
How do I pay?
We will email your bill to you and then you can pay online through our secure system or using venmo and paypal. Payment is due on or before the first day of service.
How far in advance do I need to request a visit?
We try our best to always have availability, but sometimes we do fill up particularly during the holidays. It is always best to schedule your services with as much notice as possible to ensure availibility. If you need to schedule a service that will occur less than 24 hours, you can only do so by contacting us directly.
What if I need to cancel a visit?
Please notify us at least 24 hours in advance of your visit. To cancel a visit, log into your account and cancel your visit on the schedule.
Can you do every other day visits?
We know how independent cats can be, but they still need daily check-ins. For the safety and well-being of the cats in our care, we require at least one visit per day while you’re away. Daily visits allow us to ensure your cat has fresh food and water (automatic feeders and fountains fail), a clean litter box (automatic litterboxes get stuck), and prompt attention to any health or behavioral concerns that may arise.